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4

I visited Walt’s for transmission issues in my car, Walt greeted and heard my concern very thoroughly and put William to service my car. William is very expert technician, he quickly found the issues in my car. The great part start here, instead of servicing my car for a heavy amount, they explored company warranties (which were expired) but they searched bulletins or recalls from the Manufacturer and found a bulletin that can cover transmission issues of my car. So they produced documents of manufacturer’s bulletin and asked me to go to dealer and get service done for free. "They did not earn any money from me we surely they earn my trust and respect".

5

Wally was referred to our family from friend's that trust Wally. We were out of a car for over a week when the dealership kept changing the diagnosis on us and the quote went from $1800 to $6000. After talking w/Wally I felt he was honest and sincerely sorry about the dealership trying to screw us, we immediately towed our car to him. Two days later he and his crew had our car up and running for $1800. So happy we found Wally who is not only competent but, honest, efficent, reliable and kind! Thanks so much for being so good to us!

5

Let's get real. No one is cheap but Wally isn't the highest. Some might think this an odd comment to start for a 5 star review. I want it fixed the first time and I want to believe the person doing the work. I look for competence and found it. I talked with Wally and found him personable, realistic and honest. He possesses the oft forgotten work ethic missing in most businesses and holds his employees to a standard which is above average. I don't relate this as a mere passing comment and this is not some fake review by an employee or friend we see so often in yelp. Rarely can you find competence and confidence of a mechanic's attentive intention before the work starts but I saw it here. He went the extra mile to email me a picture identifying a potential install fail from Dublin Toyota and presented his case to me. I did not ask this of him. Armed with that information, I confronted Toyota and obtained a refund for the part and their service work. Wally properly installed the component for me. What more can I say. Thanks Wally!

5

This is an overdue review for Walt's. I have a 2001 Suburban. At some point 5 or 6 years ago, I had front end work done on the vehicle. I only use the vehicle for trips and occasional hauling, so I didn't really check up on the work done by the shop -- that's on me. After driving it again, I noticed that the car was pulling to the right. I brought it back to the shop and they played with the alignment. That didn't take care of the problem. I took it back to the shop again and they still didn't fix it. Life got busy and I didn't get to it for a while. I drove it as it was. Over time, I noticed that the truck wasn't able to make proper tight turns -- the front tires would skip. I tried bringing the truck to multiple shops over the next few years. They would all play with the alignment but never fix the problem. I had brought a different car to Walt's and was happy with the service so decided to bring the Suburban to them. Wally said that his mechanic would get to the bottom of the problem. Well, they really did. Jon, his mechanic, would not let go of the issue until he solved it. It turns out that the original shop put in the front end center link rotated 180 degrees. That link ties together the left and right steering mechanism. The link has a small angle at either end of the bar. By rotating it, the angle was pointing in the opposite direction it should have been leading to all of the front end alignments functioning being off. Shop after shop did the minimal amount of work to make the truck a little bit better and didn't test what they had done. Jon tested the car, saw there was a problem, keep working at it until they found the underlying issue, fixed the issue and then tested the truck to make sure that it was actually fixed. Thank you Wally!

5

We recently moved to California from Boston, and I needed a smog check prior to registering one of our vehicles here. I stumbled upon Walt's Danville Service and received absolutely the best customer service I think I ever have had in an auto shop. Walt himself got things set up for me very quickly, and the whole process was a breeze. I didn't have to wait, and they definitely squeezed me in just before their lunch break, which was much appreciated! Walt and his crew went above and beyond to make things easy for me as I had both of my young children in the car with me -- I can't express how incredibly convenient that was, or how grateful I am for this kindness! If this experience is any indication of the way the rest of their services are provided, I have found my new mechanic! Highly recommend!

5

Walt's an honest broker

5

Honest and good. 2 of the best reasons to go to a mechanic.

4

Smog check. Super fast and easy.

5

Wally was the only mechanic that diagnosed my Volvo and made suggestions that my old car was going to be a money pit to fix while other mechanic suggested to fix it! I value his honest opinion ! Thank you! Marietta

4

Good services.