I have been a customer of Walt since 2004. First off, I grew up in Detroit as a true blue car enthusiast and i feel I know automobiles better than the average bear. And, I have been in the service business myself (not automotive) for 37 years. Add to that, I am frugal with how I spend my $$$ and know value when it appears. Oh, almost forgot, I can be hard to please. I have a wonderful 1996 Jeep Grande Cherokee - Orvis Edition that is a real gem and a keeper. Still looks new and the interior is unmatched, my wife drives it is on top of the world every time she gets behind the wheel. The Jeep has 116,000 miles on it and it gets serviced every 3,000 miles, all by the book. This past year was an expensive year as at this millage point things tend to need repair. No only was Wally able to solve a very perplexing "Death Wobble" issue accurately and completely for far less cash than the dealer, but got it right the first time. It came out riding like new, not joking, it is amazing. Then we had a slow coolant leak, remember, the Jeep is 17 years old and cooling systems suffer from corrosion and wear. We went forward to fully rebuild virtually the entire system (less expensive to do it all at once as many parts are hidden under other parts and when it is apart down to the water pump it even made sense to do the timing chain as well. He even solved a very aggravating slow oil drip too. The workmanship was done to a T. as my scheduled oil change was coning up, the Jeep gave us a "Low Coolant" alert. When in for the oil change today Wally checked the cooling system that was overhauled last summer and found the new radiator was seeping coolant at a seam. He ordered the part and installed it the same day, and best of all, at NO CHARGE. Sure, it was the obvious right thing to do, but believe me, many shops would have found a way to extract some dollars to compensate for the time spent on a warranty repair that was not the fault of the servicer. (after all, Wally did not make the part) The most amazing thing was Wally even looked a little bit embarrassed that his repair previous repair needed to be worked on again. I can read people and if you watch the body language and the look in the eye it reveals a lot. Wally is in it for the long haul and he is the best. In this world now where most people are so marginally capable and don't even care, Walt's Danville Service is a breath of fresh air. Running a shop like this is expensive, especially with all the regulatory hoops to jump through, the price is not cheap, but always fair. I am happy to pay for good service and I always get what I pay for here.